Coaching is a collaborative process with an ongoing relationship between the Client and Coach.
The coaching experience supports the Client in establishing new behaviors. The coaching relationship is strengths-based, forward-looking, and collaborative. The coaching agenda is developed and implemented in partnership between the Client and Coach.
The role of the Coach is to help the Client progress toward achieving a goal. Î The Client and Coach agree to engage fully in the coaching experience. Î The Client recognizes that coaching is not therapy, counseling, or consulting. Confidentiality The Coach agrees to keep all conversations and information with the Client private and confidential, as allowable by law. No personal information will be shared with anyone without the Client’s express permission. Exceptions may be made if there is an imminent threat of serious injury to oneself or someone else. Coaching Commitment By entering into this relationship, the Client and Coach acknowledge that the Client desires to make a business change or some type of improvement in his or her life.
Business changes often takes time to implement and sustain. The pace of change is uncertain and varies amongst individuals. As such, the Client and Coach agree to a minimum of a 3-month relationship.
Coaching Session Procedures Coaching sessions may occur in person, by phone, through video conference, or over email, depending on the venue that works best for the Client and what coaching package is selected.
The Coach and Client agree to adhere to established appointment times.
The Coach and Client agree to begin and finish all appointments on time. If the Client is more than 15 minutes late to an appointment, the Coach will assume that the appointment is canceled and the Client will be responsible for the full coaching fee. If the Coach is more than 15 minutes late to an appointment, the Client may assume that the session is canceled and the Client shall not be responsible for any payment for that session.
The Client agrees to cancel or reschedule an appointment at least 24 hours in advance, without a change fee. Any changes or cancellations within 24 hours are subject to a 50% cancellation fee. Coaching Fees Î Specific coaching fees and packages are outlined in Schedule 1. For each of these packages, the Coach requests a 3-month commitment from the Client. If the Client desires to terminate the relationship prior to 3 months, at least 30 days advance notice is required for a full refund of remaining sessions. Fees are payable at the first of the month, and prior to the coaching services being provided each month. Payments may be made by cash, check, credit card, or electronic funds transfer (EFT).
There will be no permitted refunds,once a payment is made.
If client wishes to end agreement before 3-month term is up, client and coach can discuss breaking a contract, but no guarantee will be made.
If client wishes to end services anyway, they may be responsible for full payment.